FAQ –
Frequently asked questions

Should I make a booking using a booking portal or directly on your website?
Booking directly is well worth it: via our website, you’ll always get at least the same price – and often a better one – than on the major booking portals.
You’ll also benefit from greater flexibility and direct contact with us – without having to go through anonymous booking portals.

How many rooms can I book online at the same time?
You can book up to 6 rooms at a time on our website.

Can I make a group booking?
Given that group bookings often have individual requirements, we recommend contacting us via our Contact form or by phone.

What is the Best Price Guarantee?
You will receive the Best Price Guarantee for any bookings made through www.hotel-amwartturm.de. This means that you have our assurance that you will not find the room on any other website for cheaper.

Is my booking via www.hotel-amwartturm.de secure?
Yes, your booking is secure, in particular your credit card information and other personal data. This is guaranteed by using a secure https-Server in which all booking information is SSL encrypted and takes place in a secure environment.

How can I change/cancel my booking?

If you have made your booking using a third party website such as HRS, Expedia or booking.com, please contact the company directly using the contact details provided in your booking confirmation.

If you have booked directly on our website www.hotel-amwartturm.de then please click here.

If you have booked directly with us via telephone or email then just write to us.

What is your cancellation policy?
You will find our cancellation policy on your booking confirmation. In general we recommend that you purchase travel insurance in advance of your journey.

Are there opening hours which I need to observe?
You can, of course, access the hotel and your room at any time using your key card. We are on hand to assist you in person during our personal service hours. Outside of these hours, you can check in at any time using our digital key box.

What are the opening hours for the reception?
Our reception is open Monday-Friday from 7.30 a.m. – 8 p.m., Saturday from 8.30 a.m. – 6 p.m. as well on Sundays and public holidays from 8.30 a.m. – 2 p.m. If you are due to arrive outside of these opening hours, please contact the reception. We will then greet you personally or give you a code with which you can access your room key using the key safe.

Check-In/Check-Out Times
IYour room is available from 2 p.m. on the day of arrival until 11 a.m. on the day of departure. Should your room be available earlier, you are of course free to use it.
You can also book a guaranteed early check in time; for EUR 20 you can check in from 12p.m.. Late check out until 1 p.m. on your day of departure is also available for EUR 20 (subject to availability and demand).

Living Lounge opening hours
Our living lounge is open from Monday to Sunday until 12 a.m. The bistro kitchen is open Monday to Friday until 7 p.m, Saturday till 5 p.m. The bistro kitchen is closed on Sundays and federal public holidays.

How are the rooms furnished?
All rooms are furnished with comfortable box-spring beds, seasonal air conditioning, Smart internet SAT-TV with HDMI connection, free Wi-Fi, an ensuite bathroom with shower/WC as well as a writing desk.

Is there a hairdryer in the room?
Yes, all rooms are equipped with a hairdryer.

Are the rooms wheelchair accessible?
No, we do not have wheelchair accessible rooms.

Is the bedding suitable for allergy sufferers?
All beds are equipped with bedding which is suitable for allergy sufferers. If you would like an extra pillow, please mention this at the time of booking.

Are dogs allowed?
Your four-legged companion is very welcome here – both in our rooms and in our apartments (with the exception of our allergy-friendly rooms and apartments). We charge a reasonable surcharge to cover the additional cleaning and maintenance costs. We ask that you keep your dog on a lead inside the building.

Do you have smoking rooms?
No. We are a non-smoking hotel. However, some rooms and apartments have a balcony where smoking is permitted provided the balcony door is kept closed.

Do the rooms have a minibar?
Our Superior rooms are equipped with a minibar stocked with mineral water. For all other rooms, a fridge is available in our Hello Lounge, where you are welcome to store your own drinks, snacks or even medication. In addition, our Hello Lounge features a Maxibar with a selection of chilled drinks and light snacks – available to you around the clock.

Does the hotel room have a safe?
Yes, all rooms are equipped with a safe.

Is there a laundry service?
Yes. We are happy to provide you with a laundry service. Pricing information will be given to you at the reception.

Are there rooms with multiple beds/ family rooms?
We have a number of rooms and apartments suitable for 3, 4 or 5 people as well as a separate exclusive area which can accommodate up to 10 people.

Are children welcome?
Children are warmly welcome at the hotel and we have a number of items such as a travel cot and a high chair  available on request.

Can I get an additional bed/baby bed?
Yes, an additional bed costs from EUR 20 per night and a baby bed costs EUR 8 per night (available in most rooms comfort category and above).

Are there discounts for children?
Yes. Children till 5 years of age can sleep in their parent’s double bed free of charge and receive complimentary breakfast. Children ages 6 to 12 can sleep in their parent’s double bed at a cost of EUR 10 per night. The bigger ones and teens (6-17 years old) sleep in an additional bed at a cost of EUR 20 per night.

Is there an elevator?
No. However, if you have mobility issues, we would be happy to book you a room on the ground floor.

Can I store my luggage at the hotel?
Yes, we have a dedicated locked luggage room which you are free to avail of both before and/or after check in/check out.

Are there public transport links close to the hotel?
There is a bus stop (562 route) directly across the road. From here you can travel directly into Speyer town centre. The S-Bahn train station Speyer-Nord-West is located 600m away. The B9 national road is 900m away and access to the A61 motorway is only 1.8 km away.

Are bicycles available at the hotel?
Yes. We are able to offer you modern city bikes for rent (on availabilty).

Do you have air conditioning?
The breakfast room and all hotel rooms are equipped with seasonal air conditioning. Our apartments are equipped with a strong electric fan and mobile air conditioning (seasonal)

How much does internet access cost?
Our guests can use the internet free of charge. You can register a number of devices simultaneously and have free internet access throughout the whole building.

What does breakfast in the Hotel Am Wartturm cost?
Our “fit-for-the-day” breakfast costs from EUR 12.50 (Quick & Early breakfast EUR 6.90). Breakfast is free of charge for children till 5  years of age, children from 6-12 years enjoy their breakfast for only EUR 9.50.

When is breakfast served?
Monday-Friday: 6:30-10:00 a.m.
Saturday, Sunday & Public Holidays: 7:30-11:00 a.m.

Do you have lactose-free and gluten-free products?
Please inform the reception of your dietary requirements in advance of your arrival. We are happy to cater for your individual requirements.

Are there any vegan breakfast options?
We are happy to provide you with vegan products if you inform us in advance.

Do I need to reserve breakfast in advance?
Yes. If you have not already added breakfast when making your reservation, you are welcome to book it flexibly up to the day before during our service hours. Our breakfast room can accommodate up to 35 people. If you are travelling as a group and would like to have breakfast at the same time, we recommend coordinating this with our reception early on.

How much does parking cost?
Hotel guests can park free of charge in our car park directly next to the hotel. Guests staying in our city apartments can park at a reduced rate in the nearby parking garages. Please contact our reception for further information.

Does the carpark have security surveillance?
No. However, the carpark is directly beside the building and is fitted with motion sensors which light up at night.

Can I reserve a parking space?
Yes, for only EUR 5 per night.

Are there e-charging station available?
Yes, we offer 2 charging stations provided by chargepoint. Use the chargepoint-app or your favourite roaming partner.

Is there somewhere to park bicycles?
Yes, we have a lockable bicycle garage. You can access it 24/7 using your room card. You can also charge e-bikes there free of charge.

When do I pay for my stay?
We require payment upon arrival/check in. We reserve the right to request a deposit for periods of time in which large events are scheduled.

Will my credit card be automatically debited during the online booking process?
No, the credit card is verified and merely acts as a guarantee for your booking. Your stay will only be paid for once you arrive at the hotel. For some special offers (such as hot deals) which can be booked online, a deposit of 100% is to be paid at the time of booking. However, these offers are highlighted.

Can I also book without a credit card?
Yes, you can also make a non-guaranteed booking without a credit card. However, your room will only be reserved for you until 6 p.m. on the day of arrival. If you are aware in advance that you will be arriving after 6 p.m. please include your credit card details at the time of booking as a guarantee. Your card will not be charged. You are free to choose your preferred payment type on arrival.

When do I require a credit card to make a booking?
You will require a credit card in order to make a guaranteed booking. During trade fairs and large events credit card bookings are mandatory. The hotel reserves the right to request a credit card or a deposit for all bookings made from abroad.

Which forms of payment do you accept?
We accept the following payments: Visa, Mastercard, American Express, Maestro, VPay, PayPal, cash (Euro), Apple Pay and Google Pay.